We work really hard to ensure that we provide an excellent service for all our customers. However, sometimes, things can go wrong. If that does happen, we’ll work with you to resolve it as soon as we can.
Call us: 01772 365365
Email us: firstname.lastname@example.org
Write to us: Guild Energy, Unit 202 Tea Factory, 82 Wood Street, Liverpool, L1 4DQ
Please provide your company name and address, and a contact name and phone number, so that we can get in contact and resolve your query as quickly as possible.
What happens next?
After you raise your complaint, we’ll contact you and carry out an investigation. We aim to be in contact within 48 hours. We want to address your concerns in the best way possible and will:
Provide you with the details of what we’ve found. If we’ve made a mistake, we’ll apologise.
We’ll also propose a plan of the different steps we can take to put things right in order to get the matter resolved for you as quickly as possible